Western Union Update March 15, 2008
Posted by Webmaster in Business & Corporate, Outsourcing, St. Louis Local.comments closed
They’re completely closing up shop in St. Louis (both Bridgeton and St. Charles), and closing their Dallas Spanish-speaking call center. Most of the work will be outsourced to Mexico, the Phillippines, and Costa Rica — all three countries have Spanish as an official language, and many Filipinos can speak English.
From the Post-Dispatch:
In a statement, the company said, “Decisions like this are never easy, but compelling business reasons have driven Western Union to make this decision. As Western Union’s business shifts and the company becomes increasingly global, it must continually assess its operations to stay competitive.”
Translated from B-Schoolese to English, this means they want cheap, non-union labor. The decision might not have been “easy,” but it certainly was made relatively recently, as most of the managers of the Western Union facilities in the St. Louis area got passports within the last few months.
Some employees can apply for open positions at other Western Union facilities, the company said.
What other facilities? They’re closing down everything in America but top management. In other words, they’re taking your bread away from you, and telling you that they might let you have a little cake.
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